Returns & Exchanges Policy

Scope of Application

We are committed to providing high-quality products and excellent customer service. However, we understand that there may be times when a product does not meet your expectations or an exchange is needed. This policy outlines our procedures for returns, exchanges, and refunds for your convenience.

If you have any questions or need to initiate a return, please contact us at info@bellunor.com.

Return Window

You must submit a return or exchange request within 30 days of the delivery date. Returned packages should be handed over to the carrier as soon as possible and must show a valid tracking scan. Requests made after the 30-day window may not be accepted.

Return Eligibility Conditions

Items eligible for return or exchange must meet all of the following conditions:

  • The product must be unused

  • The original product box must be placed inside an outer shipping box when returned

  • Packaging that is damaged, defaced, or has labels attached may be refused

How to Initiate a Return

  1. Log in to your account to request a return, or contact us by email  and provide your order number.

  2. Once approved, return the item using the return label we provide.

  3. Package the item securely and ship it back. We recommend keeping your shipping receipt.

  4. Upon receipt, we will inspect the item and process your refund or exchange.

Return Label Fee

  • If you use our prepaid return label, a $10 return shipping fee will be deducted from your refund.

  • If you choose to arrange your own carrier, you are responsible for the return shipping cost. We recommend using a trackable shipping service.

Return Address:
Please contact us by email first to confirm whether your item is eligible for return. Do not send any items back without prior approval. If your return is approved, we will send you an email with the return address and instructions.

Exchange Policy

  • Exchanges are supported for the same item in a different size, subject to inventory availability.

  • A $8 reshipment fee will be charged for exchanges. Replacement items will be shipped after the returned item has passed inspection.

  • Shipping costs for exchange items will be covered by us only in cases of product defects or shipping damage.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items showing signs of use, washing, or odors (e.g., perfume or smoke)

  • Items with stains (cosmetics, food, etc.) or pet hair

  • Items that have been altered, damaged, or improperly packaged

  • Orders received more than 30 days ago

  • Items marked as “Final Sale” or “Clearance”

Chargeback Policy

1. How We Handle Chargebacks

If you have a dispute regarding a purchase and choose to initiate a chargeback through your bank or payment provider, we strongly encourage you to contact our customer support team first. We will make every effort to resolve the issue within 5–10 business days. If the issue cannot be resolved through communication, you may then consider filing a chargeback.

2. Chargeback Requirements & Supporting Evidence

If you decide to submit a chargeback, you may be required to provide the following information:

  • Order confirmation details: Order number, product name, payment details, and confirmation emails or invoices

  • Shipping information: Tracking number, carrier details, and delivery confirmation (if available)

  • Customer support communications: Any emails or records of prior communication with our support team

3. Chargeback Fees & Financial Responsibility

We recommend contacting our customer support team before initiating a chargeback, as most issues can be resolved without one. If a chargeback is submitted and complies with our policy, we will cooperate with the payment processor and provide the necessary evidence.

Refund Processing Time:
If your refund request complies with this policy, refunds will be processed within 5–10 business days after the returned item is received and approved. Refunds will be issued to the original payment method.

4. Resolution After a Chargeback

If a chargeback is initiated, we will provide all required documentation to the payment platform. We encourage customers to contact us as early as possible to help resolve issues more quickly.

5. Legal Responsibility for Improper Chargebacks

If we determine that a chargeback does not comply with our Returns & Exchanges Policy, we reserve the right to recover all related costs and losses. Any fees resulting from improper chargebacks will be the responsibility of the customer, and we may pursue recovery through lawful means.

Dispute Resolution

If you have any concerns regarding our products or services, please contact our customer support team by email or phone first. We will make every effort to respond and resolve the issue within 2–3 business days. If additional assistance is required, we may offer refund, exchange, or return options.

Final Sale Items

The following items are generally considered final sale and are not eligible for return or exchange (as indicated on the product page):

  • Personalized or custom-made items

  • Mystery boxes

  • Sale or clearance items

  • Items discounted more than 50%

  • Items explicitly marked as “Final Sale”

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 3 days of delivery  and provide your order number along with clear photos or videos. We will offer a replacement, reshipment, or refund based on the situation.

Refund Method & Timeline

  • Refunds will be issued to the original payment method

  • Refunds are initiated within 1–3 business days after the returned item passes inspection

  • Banks or payment providers typically take 5–10 business days to post the funds

Total processing time may be affected by return shipping and inspection but generally will not exceed 30 days.

Order Modifications & Cancellations

If your order has not yet been processed or shipped, you may contact us by email or phone  to request changes. Once an order has shipped, modifications are not possible. You may initiate a return after receiving the item in accordance with this policy.

Contact Us

Phone: +1 (813) 766-8536
Email: info@bellunor.com

Customer Support Hours: 24/7 customer support

For assistance, please visit our Contact Us page  to get in touch with us.